Shipping policy

SHIPPING ORDERS

Shipping Orders are orders that are shipped nationwide to all 50 states (including HI and AK!) via UPS. We currently do not ship outside of the U.S., but we may cross borders someday! At checkout you are able to specify an arrival date up to 365 days in advance. We schedule all our orders to ensure your bite-size treats are never in transit longer than 2 days. All of our orders ship with UPS Second Day Delivery.

STORING PERISHABLE GOODS

Once your shipping order arrives... open it! Open it! Then jump for joy! Just kidding, but you can do that too. If you can somehow prevent yourself from immediately eating the contents of your box and want to serve your baklava later, leave it covered at room temp. Baklava holds for up to 2-3 weeks after arrival dates.

ARRIVAL DATES

Because we use UPS as a third party shipping service, we are not able to guarantee arrival dates and times, but we try really, really hard to make sure it gets to you on time. Your baklava will stay fresh in-transit for up to  2-3 weeks 

UPS does not require a signature for our packages, which means that your order will be left at the arrival destination as long as the UPS delivery person feels comfortable doing so. If the first attempt is unsuccessful, a second attempt will be made as soon as UPS can accommodate it, usually on the following business day.

ORDER TRACKING

Shipping orders: We'll send you an email that includes the order's tracking number once your order has been processed. You can click on the tracking number and it will bring you to a page where you will clearly be able to track your order and watch your treats take their journey. We will also keep you up to date by sending updates on when your order is out for delivery and when it is delivered. Please allow up to 12 hours after placing your order to see tracking information!

Delivery orders: We'll send you a delivery confirmation email when the order has been delivered!